PALLIS eyewear is covered by a 12-month warranty from the date of purchase against defects in materials and workmanship. If a manufacturing fault occurs within this period, we will assess the product and, where appropriate, repair or replace it at our discretion.

Our warranty does not cover normal wear and tear, accidental damage, misuse, or improper care. This includes scratched, chipped, cracked, or shattered lenses, damage caused by impact, exposure to water, chemicals, excessive heat (above 50°C), or a lack of routine maintenance. To extend the life of your eyewear, we recommend storing your frames in their protective case when not in use and periodically checking that all screws remain secure.

If your order arrives damaged, incorrect, or you believe your product has a manufacturing fault, please contact the PALLIS support team as soon as possible. For change-of-mind returns, items must be returned unused, in their original condition, and with all original packaging. Returns that do not meet these conditions may not be accepted.