Warranty & Returns

PALLIS eyewear is covered by a 12-month limited warranty from the date of delivery against manufacturing defects in materials and workmanship.

If you experience an issue with your eyewear during this period, please contact us and we will assess the piece. Where a manufacturing fault is confirmed, we will arrange a repair, replacement or refund as appropriate, and cover the cost of return shipping.

The warranty does not cover general wear and tear, accidental damage, misuse or improper care. This includes scratched, chipped, cracked or shattered lenses, impact damage, and damage caused by water, chemicals or excessive heat above 50°C, unless caused by a manufacturing defect.

To help preserve your eyewear, we recommend storing your frames in their protective case when not in use and periodically checking that all screws remain secure.

If your order arrives damaged or incorrect, or you believe your eyewear has developed a manufacturing fault, please contact hello@palliseyewear.co with your order details and photographs of the issue. We'll review your enquiry and work with you to resolve it as quickly as possible.

For change-of-mind returns, please let us know within 14 days of the delivery date and return the piece within 14 days of contacting us. Items must be unworn beyond trying on, in their original condition, and with all original packaging. Refunds are made to the original payment method within 14 days of receiving the return. Where a piece is returned worn or damaged, we may reduce the refund to reflect this.

This warranty is in addition to, and does not limit, your rights under the Australian Consumer Law or the consumer laws of your country. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For customers in the United States, this warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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