Warranty & Returns

PALLIS eyewear is covered by a 12-month warranty from the date of purchase against manufacturing defects in materials and workmanship.

If you experience an issue with your eyewear during this period, please contact us and we will assess the piece. Where a manufacturing fault is confirmed, we will arrange a repair or replacement as appropriate.

The warranty does not cover general wear and tear, accidental damage, misuse or improper care. This includes scratched, chipped, cracked or shattered lenses, impact damage, and damage caused by water, chemicals or excessive heat above 50°C.

To help preserve your eyewear, we recommend storing your frames in their protective case when not in use and periodically checking that all screws remain secure.

If your order arrives damaged or incorrect, or you believe your eyewear has developed a manufacturing fault, please contact hayden@palliseyewear.co with your order details and photographs of the issue. We’ll review your enquiry and work with you to resolve it as quickly as possible. For change-of-mind returns, items must be returned unused, in their original condition, and with all original packaging within 10 days of the delivery date. Returns that do not meet these conditions may not be accepted.